Terms & Conditions

• GoldBox Holidays is not a travel or tour operator. The price or tariff of a ticket or tour depends only on the operator concerned.
• Ticket prices may go up or down according to demand and supply.
• The online booking price may differ from the price of a ticket or booking made directly at the operator's own store or office (if any).
• Some extra charges may apply towards online booking charges, GST or agent charges.
• GoldBox Holidays is not responsible for any increase or decrease in prices.

1. Two live offers cannot be combined in one booking.
2. GoldBox Holidays or its partners may change any offer they publish without prior notice.
3. Each offer may have its own terms and conditions. Please see the offers page for details.
4. Each promotional coupon has its own validity period, which may be increased or reduced at any time.

• GoldBox Holidays (goldboxholidays.com, only provides a technology platform that connects travellers with vehicle operators for hiring a whole vehicle. It does not run any vehicle or provide transport to the user. These bookings are fulfilled by operators empanelled with GoldBox Holidays. GoldBox Holidays does not act as an agent of any bus or cab operator in providing this technology platform.
• GoldBox Holidays is responsible for:
  • Generating a valid tour or entry ticket through its partners and operators.
  • Sending an SMS and email for ticket confirmation or cancellation.
  • Providing phone and email support for any ticket booking, cancellation or refund issue.
• GoldBox Holidays does not control or run any transport vehicle (bus, car or coach), hotel, restaurant, kitchen caravan or any other facility or service mentioned in the ticket.
• GoldBox Holidays is not responsible for any delay, poor service or standard of service provided by any service provider or independent contractor. It is also not responsible for any injury, death, loss or damage caused by the act or default of any bus, car, train, shipping or cruise company, coach owner or tour operator, who are independent contractors of GoldBox Holidays.
• GoldBox Holidays is not responsible for any act between co-travellers or co-passengers that may cause injury or harm to the life, limb or property of a passenger or traveller, or that may stop them from enjoying or using the services provided on the outbound tour.
• In no event will the total liability of GoldBox Holidays for any claim arising directly or indirectly from the tour be more than the total booking amount paid by the passenger.
• In exceptional cases, service operators such as tour operators, transport providers or others may not be able to honour confirmed bookings. This can happen for many reasons, such as weather, labour unrest, insolvency, business emergencies, government decisions, operational and technical issues, or route and flight cancellations. If GoldBox Holidays is told in advance that a booking may not be honoured, it will make its best efforts to give the user a similar alternative, or to refund the booking amount after reasonable service charges, if the service operator supports and pays the refund. The user agrees that GoldBox Holidays, as an agent that only facilitates bookings, is not responsible for any such situation, and that the customer must contact the service provider directly for any further resolution or refund. In such events, the maximum liability of GoldBox Holidays is to refund the booking amount, subject to receiving it from the service provider.
• The maximum liability of GoldBox Holidays for any claim arising from this offer will not be more than the amount of the underlying transaction paid by the user.
• GoldBox Holidays, being only a facilitator, is not liable for:
  • Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental or consequential loss and/or damage, or any kind of theft, however caused, to the user or any person travelling with them.
  • Temporary or permanent loss of, or damage to, baggage or personal belongings, however caused, including wilful negligence by any person.
  • Any delay by the service providers concerned in delivering the service.
  • Any damage or loss caused to the user for reasons beyond the control of GoldBox Holidays.
  • Any promise made to the user by any other travel agent whom the user authorised to make bookings. GoldBox Holidays accepts no liability for such promises. All products and services are provided as stated in the GoldBox Holidays ticket or any other document given to the user at the time of booking the tour.

Please follow the health and safety rules set by the government and local authorities when you travel.

• Follow any health rules that apply at bus stations and on board.
• Bus operators are responsible for safety on their buses. GoldBox Holidays only provides the online booking platform, and we ask all our travel partners to follow safety measures.
• If a bus operator does not follow safety measures during your journey, please inform GoldBox Holidays customer support.

• Before booking, the passenger must know the origin city, the destination city and the date of the journey.
• If a city has the same name as another city, the passenger must check again before booking by comparing the via cities (if shown), or else contact the bus operator before the departure time.
• GoldBox Holidays is not responsible if the passenger books a wrong origin-destination combination. In such cases GoldBox Holidays cannot cancel the ticket. Cancellation will follow the cancellation policy.
• After booking, the passenger must contact the bus operator or tour operator. If the operator has not given a contact number, the passenger must report this to GoldBox Holidays customer care immediately.
• Bus operators do not share their personal or work contact numbers directly with GoldBox Holidays. They give a contact number when they add a service on the online booking platform provided by the service provider.
• There are lakhs of boarding points across India, and it is not possible to know all of them. So the GoldBox Holidays customer care team may not be able to tell you how to reach your boarding point. They can give you the address and landmark of the boarding point as provided by the bus operator.
• All departure and arrival times are tentative and may be delayed for any reason.
• GoldBox Holidays is not responsible if the bus operator changes the boarding point because of an emergency.
• GoldBox Holidays is not responsible if the origin or destination city name exists in two different states and the passenger books the city in the wrong state instead of the one they wanted. The passenger must check the details and should have basic knowledge of the route they want to travel.