Cancellation Policy
Ticket Cancellation
Refunds
- The amount for any cancelled ticket will be credited to your account within 5 to 7 bank working days.
- Cancellation terms for each ticket depend on the cancellation policy of the operator (tour, hotel or park).
Note: Some operators do not allow cancellation, so no refund is possible for those tickets. Some operators charge higher cancellation penalties. Some allow cancellation up to 4 hours before departure. For cancellation details on a specific service, please contact our customer support.
Tickets cannot be transferred
Once a ticket is issued, it cannot be transferred. If the ticket is presented by someone other than the person who is entitled to travel on it or to get a refund for it, and GoldBox Holidays (goldboxholidays.com) or any of its travel partners carries that person or pays the refund to that person in good faith, then neither GoldBox Holidays nor its travel partners will be liable to the person who was entitled to it.
Change of bus type
If the bus operator changes the type of bus for any reason, GoldBox Holidays is not responsible.
Declined card payments
As a merchant, we have no liability of any kind for any loss or damage that arises directly or indirectly because a transaction was not authorised, where the cardholder has gone over the preset limit that we have agreed with our acquiring bank from time to time.
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