Frequently Asked Questions

No. You can book a ticket without signing up.

If you book often, it helps to create an account. Then you do not have to type your details every time.

Yes, you must carry a printed ticket. Some operators do not accept a mobile ticket (m-ticket).

After booking, we send your e-ticket by email. You can print it from that email.

You can also enter your ticket number and mobile number on GoldBoxHolidays.com and print the ticket from there.

We cannot change the mobile number on a booking. Please contact GoldBox Holidays customer support.

No. You cannot move a booked journey to another date.

Instead, cancel the ticket and book a new one for the date you want.

On the search results page, open the pick-up point drop-down list. It shows an interactive map of GoldBoxHolidays.com with all the pick-up points in your city and street-level maps.

No. The passenger name cannot be changed.

You can cancel the ticket online and book a new ticket in the right name.

No. Partial cancellation is not possible. You need to cancel the full ticket and then book again only the seats you need.

Yes. You can book a return ticket from any city we cover back to your starting city.

We accept all credit and debit cards that our payment gateway, Razorpay, accepts. You can pay by:

• All UPI Methods
• Credit card
• Debit card
• Internet banking
• Cash on delivery (in some major cities only)
• Cash cards

We accept debit cards and credit cards of all banks.

No. The passenger does not need to own the card used for payment. Any card can be used to buy the ticket.

Note: The passenger named on the ticket must carry an identity proof (PAN card, driving licence or voter ID) along with the ticket when boarding the bus.

The payment will show as GoldBoxHolidays.com or Razorpay, depending on the payment option you chose.

Yes. Click the Cancel Ticket link on our home page. Enter your ticket number and the mobile number you gave at booking, then click submit.

Most tickets can be cancelled online, depending on the date and time of departure.

Your refund will reach your account within 5-10 bank working days.

Yes. A cancellation fee applies to every ticket you cancel. The fee depends on the operator (tour, hotel or park) and on how long before the travel date you cancel.

• Your refund will reach your account within 5-7 working days.
• Cancellation terms follow the operator's cancellation policy.

Note: Some operators do not allow cancellation, so no refund is possible for those tickets. Some charge higher fees, while some allow cancellation up to 4 hours before departure. Please contact our support centre for the cancellation rules of a specific bus.

You do not need to do anything. If a booking fails, we refund the full amount automatically to your credit card, debit card, cash card or net banking account. It will show in your statement within 5-7 working days.

You can safely make a new booking.

If the payment failed or the process stopped midway, you can also call our support centre.

You can cancel your ticket. You cannot transfer it to another person.

We offer vehicle hire and group transport in Hyderabad, Bangalore, Tirupati, Goa and Delhi, and in many other cities across India.

In all these cities we work with authorized private tour operators.

You can book in any of these ways:

• Fill in the enquiry form on the Vehicle Hire page.
• Call +91 99664 66533.
• Send us a WhatsApp message.

We reply within 30 minutes with a quote made for your trip.

Usually a 10-30% advance confirms the booking. You pay the rest to the operator at the end of the trip.

For peak season and weekend bookings, the advance may be 50%.

You pay tolls and parking at actual cost. They are paid through FASTag (we then charge you back) or paid directly to the driver.

The driver allowance (bata) is Rs.350-600 per night.

Some operators include these costs in the quote, so please check when you book.

No. By default, our quotes do not include 5% GST.

If your company needs to claim input tax credit, ask us for an invoice with GST included.

Yes. Refunds depend on when you cancel:

• 7 or more days before the trip: full refund.
• 3 to 7 days before the trip: 50% refund.
• Less than 3 days before the trip: no refund.

You can change the date for free up to 24 hours before pick-up, if a vehicle is available.

Yes, travel to other states is allowed. Inter-state permit charges apply and are included in your quote.

Yes. We provide buses for:

• One-day local trips
• Pilgrim tours (yatras) to Tirupati, Shirdi, Srisailam and Bhadrachalam
• Company outings
• College trips
• Weddings

Fill in the enquiry form and tell us what you need.

Yes. GoldBox Holidays is an authorized online tour and travel agency. We are the official online travel partner of Ramoji Film City and an authorized partner of Telangana Tourism.

We have served thousands of customers across India.